Returns & Exchanges – Fractalis
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Returns & Exchanges

FRACTALIS CHANGES
  • The garments must be in the same condition in which they were received.
  • To change size, select the new size directly in the portal.
  • To request a refund, enter your request in the portal and keep an eye on your email.
  • Once we receive the product, we will send the corresponding exchange or make a full refund of the money by the selected means.
  • If you have any questions, you can contact our customer service team
CONTACT CUSTOMER SERVICE HERE
Warranty:
  • You have up to 30 days from the date of purchase to exchange or return the garment.
  • You can make an exchange or return if the garment does not fit, you do not like it, or you are not satisfied.
  • The product must be in the same condition in which you received it to proceed with the exchange or return.
  • Shipping for product exchanges is completely free. In case of returns, the customer will be responsible for covering the cost of shipping the product back.

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